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Privacy Policy

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This Privacy Policy outlines how Just Casino (“we,” “us,” or “our”) collects, uses, discloses, and protects the personal information of individuals (“users,” “you,” or “your”) who access or use the Just Casino website and services in Australia. By using our website, you agree to the collection and use of your information in accordance with this policy. We are committed to ensuring that your privacy is protected and that we comply with applicable privacy laws and regulations in Australia, including the Privacy Act 1988 (Cth).

1. Collection of Personal Information

We collect personal information that is necessary for us to provide our services and comply with legal obligations. Information is collected when you register an account, make a deposit or withdrawal, participate in games, or contact our support team. The types of personal information we may collect include:

  • Full name
  • Date of birth
  • Residential address
  • Email address and contact details
  • Identity verification documents
  • Financial and payment information
  • Device and usage information, such as IP address, browser type, and operating system
  • Gaming activity and transaction records

We may also collect information from third-party service providers for the purposes of identity verification, payment processing, and fraud prevention.

2. Use of Personal Information

We use your personal information for the following purposes:

  • Setting up and managing your account
  • Processing payments and withdrawals
  • Verifying your identity and eligibility to use our services
  • Providing customer support and responding to your inquiries
  • Complying with legal and regulatory requirements, including anti-money laundering and responsible gambling obligations
  • Monitoring and analyzing usage and activity for security and service improvement
  • Sending you essential communications related to your account and transactions

Your information will not be used for any other purpose without your explicit consent, unless required or permitted by law.

3. Disclosure of Personal Information

We may disclose your personal information to third parties in limited circumstances, including:

  • To payment processors and financial institutions for transaction processing
  • To identity verification and fraud prevention service providers
  • To regulatory and law enforcement agencies as required by law or to protect our rights and interests
  • To our professional advisers such as auditors or legal representatives
  • To related entities or corporate partners involved in the delivery of our services, subject to confidentiality agreements

We do not sell or rent your personal information to third parties for their marketing purposes. Any sharing of personal information is conducted in compliance with applicable privacy laws in Australia.

4. Security of Your Information

We implement a range of technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure. These measures include secure data storage, encryption, access controls, and regular security assessments. While we strive to maintain the highest security standards, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory requirements, and to resolve disputes or enforce our agreements. When your information is no longer required, it will be securely destroyed or anonymized in accordance with our data retention policies and applicable law.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your user experience, analyze website traffic, and support security measures. Cookies are small files stored on your device that help us recognize you and remember your preferences. You may adjust your browser settings to refuse cookies; however, this may affect the functionality of our website. For more information, please refer to our Cookie Policy.

7. Your Rights

As a user in Australia, you have certain rights regarding your personal information, including:

  • The right to access the personal information we hold about you
  • The right to request correction of inaccurate or incomplete information
  • The right to request deletion of your information, subject to legal and regulatory obligations
  • The right to withdraw consent where we rely on your consent to process your data
  • The right to object to certain processing activities, where applicable

To exercise any of these rights, please contact us using the details provided below. We may require identification to verify your request and will respond in accordance with applicable legal requirements.

8. International Transfers

Your personal information may be transferred to and processed in countries outside Australia, including countries where our service providers are located. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and Australian privacy law.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the effective date will be revised accordingly. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our Privacy Officer at [email protected] or through the contact form available on our website. We are committed to addressing your inquiries in a timely and responsible manner.

This Privacy Policy is effective as of 1 June 2024 and applies to all users accessing Just Casino from Australia.